The mission of St. Francis College ServiceDesk is to provide St. Francis College students, faculty and staff with a reliable and secure technology infrastructure that supports the student learning process, academic programs, and the administrative service functions of the College.
The SFC ServiceDesk provides oversight of the College computer labs, classroom and administrative / faculty office technology; and is committed to an exceptional quality of service.
It provides technical, hardware, and software support for all SFC-owned computers including network and e-mail issues, password recovery, printing assistance. ServiceDesk also provides limited support for personal devices that includes basic diagnostics and best practices guide. It is the primary contact for all students, faculty, and staff for computing and technology issues.
Student E-Services Menu
St. Francis College offers various technology services to all our students:
mySFC is a new portal that takes all your online services and brings them together in one place. We recommend students bookmark this page for easy and convenient access. Download the app on iTunes / Android.
St. Francis College professors use Canvas for a variety of multimedia tasks such as recording lectures and presentations, posting class notes and assignments and as a way to communicate with students. You can also download the app on iTunes / Android check out information on setting up the app.
Student email is hosted on Microsoft Exchange Online. Each SFC student is assigned an SFC account in the sfc.edu domain which grants them access to the College’s network and other electronic resources provided by the College. MS Exchange Online offers each student 50GB of email storage, calendar, Contacts, and Task functionality. SFC Student Mail can be accessed through the “Office 365” link in the mySFC portal, Microsoft Outlook application, configured through a smartphone email app or using this direct link: https://portal.office.com/.
The library is equipped with more than 70 computers in two computer labs. All the computers are loaded with the most recent software to ensure our students’ success. Five computers at the Reference Desk are reserved for student research. The library’s collection of electronic databases includes EBSCOhost, JSTOR, Lexis-Nexis and others. A Reference Librarian is always available to assist students. The library is open 6 days a week, including Saturdays, when classes are in session. Additional hours are added during finals.
Order your textbooks online, get St. Francis College shirts, sweatshirts, caps and much more.
Q: How do I get my username and password?
A: You can get a printout of your username and password in the Student Technical Services office room 4211. Please have your student ID number and a valid photo ID.
Q: How do I change my password?
A: Click here to learn how to change your password.
Q: Which computers are available for use on campus?
A: There are two computer labs available in the library. Students may also use computer classrooms located on the 4th and 5th floor if class is not in session. There are a number of iMacs throughout the building where students can chat and surf the web.
Click here for computer availability
Q: How do I access the WiFi network?
A: Look for the WiFi connection named SFC-USER and authenticate using your SFC logon name and password.
Q: I cannot login to MySFC/Student Mail/Canvas/Web Advisor, what do I do?
A: Please make sure you are logging in with your username and password as specified on your credential printout. If you never received this printout or are still unable to login please stop by the Student Technical Services room 4211.
Q: Does the school provide technical support for my personal computer?
A: Yes. We can provide limited support for your personal computer as long as it does not violate the warranty on the P.C. Please allocate sufficient time as we may need several hours to help you. You can also call the Helpdesk at 718.489.5444 to schedule time.
Q: Can I forward my school email to a personal email account?
A: Yes. While we do not recommend this practice it is possible. Log into Student Mail and click on the Options link. From there you will need to select Mail forwarding options.
Q: Where can I save my files?
A: All Students are provided storage location on the college’s network. This network drive can be accessed whenever students are logged onto a computer on campus as well as from home through MySFC.