At St. Francis College, our mission is to provide the best educational experience possible. Institutions of Higher Education must provide both current and prospective students with contact information for filing complaints with the appropriate state agency for handling complaints in the home state (New York State) of the institution, in addition to its accrediting body.

Please review the below disclosures for important general and state-specific information relating to St. Francis College’s online programs before choosing to enroll from a state outside of New York.

Out-of-state students who are enrolled in a St. Francis College online course or program and who have a complaint about an online course or program, should follow the St. Francis College student grievance policy, as outlined in The Cord, which serves as the College’s student manual.

As a first step, a student should contact the Chair or Director of their program to seek resolution of a complaint. Should the issue not be able to be resolved by the Chair or Director, the next step is to contact the Academic Dean:

Gale Gibson Gayle, Ed.D.
179 Livingston Street
Brooklyn, NY 11201
Phone: (718) 489-5240

If the Academic Dean is unable to resolve the matter, a formal grievance may be filed. In most cases, state complaint procedures require the student to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level. 

For more details regarding New York State Education Department’s complaint procedures, visit this page. Please note that allegations of criminal offenses or alleged violations of a state’s general-purpose laws should be made directly to the relevant state agencies. 

Students may also file a complaint with St. Francis College’s regional accrediting agency, the Middle States Commission on Higher Education (MSCHE):

Middle States Commission on Higher Education (MSCHE) 
Attn: Complaints
1007 North Orange Street 
4th Floor, MB #166 
Wilmington, DE 19801 
Phone: (267) 284-5000

Student Location 

Students enrolled in fully online degree programs are responsible for providing accurate location information to the College and notifying SFC of any change in location. Please see the Student Location Policy for additional information.