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Getting Your New SFC Mobile ID

Download the Transact eAccounts app to get started
Download on App Store Get it On Google Play

Your SFC Mobile ID… now on your iPhone, Apple Watch, Android phones and Samsung Wallet!

The new SFC Mobile ID is available to all enrolled students and current employees. Tap your iPhone, Apple Watch or Android phone at readers across campus to conveniently access your SFC Mobile ID. You’ll still have your physical card, and now you can add your SFC Mobile ID to either one iPhone and one Apple Watch, or one Android phone. A complete list of services can be found at the end of this document.

Mobile ID Requirements

iPhone

iPhone SE, iPhone 6, iPhone 6 Plus or later

iOS 12 or later

Apple Watch

Apple Watch Series 1 or later

Watch OS 5 or later

Apple ID

Signed into iCloud. If two devices are used, both must be signed in to the same iCloud account.

Android Phone

Version 6.0 or later; NFC-enabled device capable of supporting Google Wallet. Samsung Wallet is coming soon!

eAccounts Mobile App

Loaded from Apple App Store or Google Play stores by searching Transact eAccounts

Samsung Galaxy Phone

Samsung Galaxy Phone The United States versions of the following eSE enabled devices with
Android S or later OS*:
Galaxy S Series – S10 or later
Galaxy Note Series – Note10 or later
Galaxy Z Series – All Z Flip and Fold devices
Galaxy A Series – A53, A71 or later
Galaxy Xcover-Pro2
*Note: This feature may not work on international versions of the devices
and on S20 FE 5G models. You can find your device information by going
to Settings > About phone > Product Name

Getting Started

Minimal setup is required to use your SFC Mobile ID. Most users can begin using their SFC Mobile ID on their phones in minutes. An approved photo is required, and St. Francis College may customize details around the eligible population.

Photo Submission/Preparation

Once you have received your St. Francis College Network Credentials, please submit your photo to be displayed on your SFC Mobile ID:

  1. Please review our photo requirements:
    1. White wall (solid background only)
    2. No clothing with patterns or distracting images
    3. JPG format only
  2. Email a photo for your SFC Mobile ID to [email protected].
    Photos will generally be approved within five business days.

  3. If you haven’t done so already, set up your SFC Network Credentials and multi-factor authentication login with OneLogin.

Set-up for iPhone and Apple Watch Users

Setting Up Mobile ID on iPhone or Apple Watch

  1. Download the Transact eAccounts Mobile app from the App Store to your phone.
  2. Open Transact eAccounts. Click through the startup screens and tap Get Started.
  3. Search for St. Francis College and click through to the SFC Mobile ID login screen.
  4. Enter your SFC Network Credentials to authenticate your device. If you have not set up your SFC Network Credentials, please see "Photo Submission/Preparation" above.
  5. Once you have successfully authenticated in eAccounts, click the Add to Apple Wallet button to add your SFC Mobile ID to Apple Wallet. You can add your student ID to one iPhone and one Apple Watch.
  6. Click iPhone and continue through the prompts (Next, Agree to Terms & Conditions).
  7. When the process is complete, the app will send a notification to verify your SFC Mobile ID has been added to your Wallet.
  8. Tap Done in the upper right corner to return to the Home screen of the app.
  9. You can now add your Apple Watch using the same process.

Adding Your Mobile ID to Apple Wallet on a Second Device

  1. Repeat steps 1-5 to login to the Transact eAccounts Mobile App.
  2. Ensure your second device is signed into the same iCloud account as the first device.
  3. From the Campus ID screen in Transact eAccounts, tap in the upper right corner of your Transact Mobile Credential display.
  4. Tap Add or Remove Campus ID from Wallet.
  5. Choose your second device to add your Transact Mobile Credential.
  6. On the Add Card to Wallet screen, tap Next in the upper right corner.
  7. Follow the onscreen instructions to complete adding your card.

Using Mobile ID on Your iPhone

The iPhone or Apple Watch must be powered on, but it does not have to be connected to a network.

On an iPhone 6 and 6 Plus, double-clicking the Home button, tapping the default payment card and selecting the mobile SFC Mobile ID are needed to enable usage. Then, authenticating with Touch ID and holding the top of iPhone 6 or 6 Plus near the contactless reader will complete a transaction.

For iPhones 6S, iPhone 6S Plus and later, Express Mode allows the use of the SFC Mobile ID without unlocking the device with a passcode, Touch ID or Face ID. Through iPhone XS, XS Max and XR, Express Mode with power reserve makes the SFC Mobile ID available for up to five hours after the device’s battery needs to be charged.

  • To display your SFC Mobile ID, open Apple Wallet and select your SFC Mobile ID from your saved cards.
  • To add funds to your accounts in the Transact eAccounts app, first save a payment method at the Transact eAccounts website.
  • Make a deposit via your desktop or mobile browser.
  • After completing the deposit, there will be an option to save your credit card information.
  • Once you have added the card information on the Transact eAccounts website, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your Mobile ID, you will need to sign out and back in to update the saved payment information.

Contact information for the SFC Mobile ID is also available from the SFC Mobile ID menu in the Apple Wallet.

Set-up for Android Users

Setting Up Mobile ID on Android

  1. Enable NFC on your phone in your Settings menu. NFC settings can be found in different areas of the Settings menu, depending on your device. A common location is Connected Devices > Connection Settings. (If not found there, use the Search option on the top right to double-check.)
  2. Toggle the NFC setting to On.
  3. Open Google Wallet and make sure it is enabled as the default payment application. If the app prompts you to add a credit card, you can bypass that screen and return to the Google Wallet home screen.
  4. Download the Transact eAccounts Mobile app from the Google Play Store to your phone.
  5. Open Transact eAccounts, click through the startup screens and tap Get Started.
  6. Search for St. Francis College and click through to the SFC Mobile ID login screen.
  7. Enter your St. Francis College Network Credentials to authenticate your device. If you have not set up your St. Francis College Network Credentials, please see "Photo Submission/Preparation" above.
  8. Once you have successfully authenticated in eAccounts, click the Add to Google Wallet button to add your SFC Mobile ID to Google Wallet.
  9. Continue through the prompts (Next, Accept the St. Francis College Terms & Conditions).
  10. Next, Accept the Google Wallet Terms of Service.
  11. The next screen will confirm that the ID has been added to Google Wallet.

Using Mobile ID on Android

  • You do not need to unlock your phone, but the screen must be awake to use your SFC Mobile ID. Tap the power button to wake the screen and tap your phone against the reader. Note: The antenna location may vary by device, although it is often in the middle of the phone. As a result, you may have to adjust the orientation of your phone against the reader to have your mobile credential recognized.
  • To display your SFC Mobile ID, open the Transact eAccounts app and select the View in Google Wallet icon.
  • To add funds to your accounts in the Transact eAccounts app, first save a payment method at the Transact eAccounts website.
  • Make a deposit via your desktop or mobile browser.
  • After completing the deposit, there will be an option to save your credit card information.
  • Once you have added the card information on the Transact eAccounts website, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your SFC Mobile ID, you will need to sign out and back in to update the saved payment information.

Contact information for SFC Mobile ID Office is also available from the SFC Mobile ID menu in Google Wallet.

Set-up for Samsung Wallet

  • Review the user guide and FAQs here.

Using Your Mobile ID On and Around Campus

Where can I use my SFC Mobile ID? (Last updated April 14, 2023):

  • 1st Floor Lobby Turnstiles
  • Library
  • Dining Hall, Using Dining Dollars
  • The Brew Stop, Using Dining Dollars
  • Printers

Where can I NOT use my SFC Mobile ID? (Last updated April 14, 2023):

  • Vending Machines (Coming Soon)
The Brew Stop

Frequently Asked Questions

I can't add my Digital ID to my device.

I am not having success adding my SFC Mobile ID to my device. Who can help me?

Contact the Service Desk Office via email or submit a ticket on https://kace.sfc.edu.

Do I still need my physical card?

Yes, we ask that you bring your physical card especially when you will be attending events where you still need to swipe using the physical card. You will also need to have your card as a backup, should you lose your device

Can I still use my physical card?

Can I still use my physical card once I have created my Mobile ID?

Your physical card will still be used when swiping into events which monitor student attendance such as CSTEP, STEM Resource Center, McGuire, CLL Study Halls, etc.

I can't see my balances in Apple Pay.

Accessing Your Account: Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?

When using Express Mode (iPhone 6s or later), your SFC Mobile ID will not be displayed with other cards in Apple Wallet for security reasons.

Can I use Mobile ID if my phone’s battery is dead?

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. (For more details, see https://support.apple.com/en-us/HT208965.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

How do I check my iPhone device version?

Setting Up Your Device: How do I check my iPhone device version?

  1. On your device, go to Settings > General > Software Updates.
  2. If your device is running iOS 12.2 or later, you’re ready to use the SFC Mobile ID.
  3. If not, tap Download > Install. You may need to enter your passcode to start the update.
  4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

How do I check the version of my Apple Watch?

How do I check my Apple Watch device and/or software version?

  1. The Series # for your Apple Watch can be found on the back of the Watch.
  2. Note: The Series 0 Watch is not eligible for this program.
  3. Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.

How do I update my Android device software?

How do I verify and/or update my Android phone device version and software?

  1. From your device tap: Settings > About Phone > Software Information.
  2. To update, from your device tap: Settings > General > Software Update > Download > Install > Passcode may be required. Your device will display the estimated download time.

Do I need to update Transact eAccounts mobile app?

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

How many devices can I add?

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the "Securing My Account" section below if you have lost a device and need to deactivate your credential.

How do I add my ID to my new iPhone/Apple Watch?

How do I add my SFC Mobile ID to my new iPhone or Apple Watch?

First remove the pass from your old device from Apple Wallet. Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet.

Do I need to reactivate my devices each term?

Managing Your Account: Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, the devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

What if I am away from campus for the semester and I don’t want my SFC Mobile ID on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your SFC Mobile ID, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your SFC Mobile ID, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your SFC Mobile ID.

Can I delete my SFC Mobile ID from Apple Wallet or Google Wallet through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Wallet.

From iPhone:

  1. Navigate to the Wallet app.
  2. Tap (…) in the lower right corner of your card.
  3. Scroll to the bottom and select Remove Card.
  4. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Apple Watch:

  1. Navigate to the Watch app on your iPhone.
  2. Scroll down and select Wallet & Apply Pay.
  3. Tap on Transact Mobile Credential.
  4. Scroll to the bottom and select Remove Card.
  5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Google Wallet:

  1. Open Google Wallet.
  2. Select your Campus ID from the available cards.
  3. Touch the three dots in the upper right corner of the screen.
  4. Select Remove ID.
  5. Confirm Remove ID selection.

From Transact eAccounts:

  1. Open the Transact eAccounts Mobile App on your phone.
  2. Tap Continue to Sign In and login with your school credentials.
  3. Approve the multi-factor authentication request.
  4. Click on your photo in the upper left corner.
  5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
  6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
  7. Select device(s) to remove from your card.
  8. Tap Remove in the pop-up box.
  9. Tap on the Remove Card notification at the top of the screen, or go to Google Wallet and tap Remove Card displayed under the School ID Card.
  10. Tap Remove in the pop-up box, and the card will be removed from your Google Wallet.

How do I update information on my SFC Mobile ID?

Name information on the SFC Mobile ID comes to us from the College’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to SFC Mobile ID on your phone within 48 hours.

Why are my account balance(s) not displaying?

  • Account balances are currently only displayed on Apple devices.
  • If your account balances are $0, they will not display until funds are added.
  • If you have available funds that are not displaying, please contact the Service Desk via email or call 718-489-5444.

My balance is different on my device?

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Why do I have a negative balance?

Why do I have a negative balance on my SFC Mobile ID?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

What can I do to correct my payment source?

I used my credit card at a participating retail location when I meant to use my SFC Mobile ID. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your SFC Mobile ID.

I am graduating. What happens to my Mobile ID?

I am graduating or leaving the University. What happens to my Mobile ID?

As with your physical SFC Mobile ID, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at SFC, your credential will stay active and update accordingly.

What should I do if I lose my card or device?

Securing Your Account: What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

  • During regular business hours, contact the ServiceDesk to notify us to deactivate the SFC Mobile ID. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • If applicable, identify the fraudulent activity.

In the Transact eAccounts app:

  1. Click the settings gear in the upper right corner. 
  2. Select the Card Management option.
  3. Choose the credential you want to deactivate and toggle it off.
  4. You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

In the Transact eAccounts web version:

  1. Select Card Services.
  2. Select Deactivate Card.
  3. Select the credential to deactivate and click on “Deactivate Card.”
  4. You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  5. Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472.

I found my lost device. Can I reactivate it?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

  1. Click the settings gear in the upper right corner. 
  2. Select the Card Management option.
  3. Choose the credential you want to reactivate and toggle it on.
  4. You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

  1. Select Card Services.
  2. Select Activate Card.
  3. Select the credential to reactivate.
  4. You will receive a confirmation email. Only the selected card will be reactivated.

Where can I not use my SFC mobile ID?

To swipe into an event which is capturing student attendance (for example, CLL study hall, CSTEP, McGuire, and STEM Resource Center events)

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